Free shipping on all orders over NZD$199.00 to anywhere in New Zealand.
For all other orders, shipping rates are given on purchase or a quote given where requested.
Shipping rate is calculated per kilo by country.
Please contact us for a price as each country differs.
Order Processing Time:
Track and Trace:
Yes. Track and trace is available for domestic parcels. If you would like to receive your tracking number, please contact us for this inquiry or simply write your request during check out.
Yes. Track and trace is available for International Orders depending on carrier.
Our standard Airmail service is fast and cost effective. If you need something more quickly we offer an Express Service. Please be advised that this is 2-3 times more expensive than standard Airmail. If you are uncertain please contact us.
International Parcels & Customs/Duty Procedure:
It is the customer's responsibility to ensure that their address is correct after placing their order online. Please check your e-mail confirmation. If you have not received an order confirmation after you place an order, please contact us on email@example.com It is essential to check that the address listed is correct.
Each country in the world has their own Custom & Duty requirements. It is imperative that if you are uncertain whether a product can be delivered to your country of origin, you should check before you place the order. We are also not responsible for any tax or duty incurred by your parcel at the destination country.
When an order is returned to us by Customs and received in a re-saleable condition, we will:
Please contact us in advance if you have any questions, we would be happy to help. Although parcels go missing very rarely it is important to understand the procedure involved in ordering from overseas. Should your parcel go missing we will do our very best to locate the parcel and will keep in contact with you throughout the claims process.
If you place an order and then decide to cancel it, you must contact us immediately by phone.
Outside New Zealand – + 64 9 411 8101 or New Zealand 09 411 8101
As emails are not always received on a timely basis or at times received at all, please phone us immediately.
Please make sure you are you have selected the correct product before placing your order as we are not responsible if we have processed your order and have not received your cancellation request.
Tea Tree Manor Ltd. also has the right to reject your Order at any time and is not required to give reasons for rejecting your Order.
Returns and Exchanges
Your complete satisfaction is our ultimate goal.
We will gladly refund or exchange purchased items under the following conditions:
New Zealand and Australia all goods must be returned within 14 days of receipt.
Rest of the world all goods must be returned within 30 days of receipt.
Non Returnable and Refundable Products
In the case you place an order for product that subsequently becomes unavailable or there is a delay in delivery, we will contact you via email and phone within 24-48 hours to advise you of the situation and the options available to you. You may wait until the product is available or replace the product with a substitute product (the order total will be confirmed and adjusted), unless otherwise instructed.
In another case where you would like to purchase a clearly stated the out of stock situation product, you may email us and we will contact you immediately once it becomes available again.
Please note:All product prices are quoted in New Zealand dollars